The concept of Key Performance Indicators (KPIs) sounds like it should solve all problems by measuring how effectively an individual, team, or organization is achieving important goals. But in ...

Why do we spend millions on performance management systems that everyone—managers, employees, and executives—openly admits are broken? The answer is uncomfortable but simple. We’ve designed these ...

Forbes contributors publish independent expert analyses and insights. Susan LaMotte writes about the employee-employer relationship. In modern organizations, data drives decisions, but when it comes ...

There is an “extremely limited scope” for managers to be held individually responsible when disciplining federal employees' poor performance, OPM said.