The IT services industry has come a long way in the last three decades due to three core change factors. First, technology has advanced from legacy mainframe systems to cutting-edge, cloud-enabled ...

Reshaping the IT operating model to close the performance gap The next wave of IT excellence will be led by organizations that embrace AI to reimagine work, talent and service delivery. The research ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

AI-Driven IT Service Management Can Boost Customer Experience and Business Growth: New Insights from Info-Tech Research Group PR Newswire TORONTO, Aug. 9, 2024 Info-Tech Research Group's latest ...