Please provide your email address to receive an email when new articles are posted on . Editor's note: This case study began in December 2015 after a paper was published in Administrative Science ...

You can draw a flowchart for processes in Microsoft Excel without using an external add-on. There are mainly two methods to do so. You can use one or a combination of both methods to create a ...

Manufacturers can identify and reduce waste using tools such as value-stream mapping. Process efficiency programs at pharmaceutical companies-whether called operational excellence, lean manufacturing, ...

The steps of a complex process can be displayed in sequence using a graphic referred to as a process flowchart. The graphic explains the way a process is or should be functioning, depending on the ...

After having done a procedure multiple times, it may become completely routine, but having documentation can help when you have staff turnover or are away from that task for a length of time.