Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, …

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

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Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

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The world's most comprehensive collection of quality resources. American Society for Quality’s Quality Resources is your one-stop online library of information related to quality.